Privacy Policy

This Privacy Policy describes how delvoroq.site (“we”, “us”) collects, uses, stores, and shares personal data when you visit our website and submit placement/consultation requests.

1. What personal data we collect

Depending on how you interact with the site, we may collect:

  • Contact details you provide in requests (e.g., name, email, and phone).
  • Details of your request/communication (e.g., message content, preferences you share).
  • Technical and usage information (e.g., IP address, browser type, device identifiers, and pages viewed) through standard server logs and similar technologies.
  • Information about marketing/analytics activities if you use our forms or pages that include measurement tools.

2. Purposes of processing

We process personal data for the following purposes:

  • To respond to and manage placement/consultation requests.
  • To provide requested services or information and communicate with you.
  • To operate and secure our website, including troubleshooting and preventing fraud/abuse.
  • To meet legal obligations applicable in South Africa.

3. Lawful basis for processing (South Africa)

Where we collect personal data through forms on our website, we process it in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, based on your consent or another justification listed in section 11 of POPIA (for example, taking steps at your request to conclude an agreement, or our legitimate interests). You can contact us using the details in Section 9 to understand the specific basis applied to your submission.

Applicable reference: Protection of Personal Information Act 4 of 2013 (POPIA).

4. How we use cookies and similar technologies

We may use cookies and similar technologies to ensure the website works properly and to analyse performance. If required, we provide notice and collect consent in accordance with POPIA and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). The exact tools used may vary over time; you can review and manage your browser cookie settings.

5. Data retention

We retain personal data only for as long as necessary for the purposes described in this Policy or to comply with legal requirements. Retention periods may differ depending on the type of data and whether we have an ongoing request.

6. Disclosure and sharing

We do not sell your personal data. We may share personal data with:

  • Service providers that process data on our behalf (e.g., hosting or technical support), under contractual obligations to protect the data.
  • Authorised governmental bodies, courts, or law enforcement when disclosure is required by law.

7. Cross-border transfers

If personal data is transferred outside South Africa or processed in environments located abroad, we only do so where section 72 of POPIA permits it, for example where the recipient is subject to laws, binding rules or an agreement that provide an adequate level of protection. If you submit a request and want confirmation of transfer locations for the specific tooling used, contact us using the details in Section 9.

8. Your rights

Under POPIA, you may have the right to access your personal data, request correction or deletion, and object to processing in certain cases, subject to legal conditions. You may also lodge a complaint with the Information Regulator (South Africa).

Reference: Protection of Personal Information Act 4 of 2013, sections 5, 11(3), 23, 24 and 74.

To exercise your rights, contact our data protection contact below.

9. Contact for privacy matters

delvoroq.site

Address: 87 Commercial Rd, Sidwell, Gqeberha, 6001, South Africa

Email: [email protected]

Phone: +27 41 521 0112

Managing Director: Thandiwe Mokoena

10. Consumer and distance-learning transparency (South Africa)

If our site offers services related to education or distance arrangements that require consumer information before a commitment, we provide the relevant mandatory information and contract terms before you proceed, in line with the Consumer Protection Act 68 of 2008 (CPA).

References: Consumer Protection Act 68 of 2008.

If information about goods/services is provided on our site, we aim to present it in plain and understandable language, as required by the Consumer Protection Act.

Reference: Consumer Protection Act 68 of 2008, section 22.

Where we conclude online agreements or enable distance transactions, we apply the requirements of South African electronic transactions law alongside consumer-rights requirements.

Reference: Electronic Communications and Transactions Act 25 of 2002, sections 43 and 44.